Greetings list, Is anybody else out there having trouble ordering from independence market as a state agency or blindness organization? Everybody at my work knows I am a federation-ist and think that I will know somebody to have some kind of pull to get information better. Of course I don’t have any more influence than any other member. The problem is we order products, never get any verification that the order has been received, never get updates and when our rehab tech calls to follow up, talks to people who don’t really seem to know if they received a request or a purchase order or not. People inside my agency are beginning to make choices about ordering equipment from other vendors even if the client would prefer an item specifically from independence market just because it is so hard to get information or to get the equipment we bought. I know we have a lot of volunteers working at the Natl center, but I was hoping that independence market might be some actual paid, trained people who are doing this job. Informed choice is very important to us , to you and me as instructors and to attentive instructors in the state of Oklahoma. I would hate to have people miss out on their informed choice just because their counselor/rehab teacher/O&m is struggling to communicate with independence market. Any advice out there? Jane Lansaw NOMC Sent from my iPhone